Awarded contract

RM6226 Debt Resolution Services - Lot 1

Details

Buyer: Crown Commercial Service
Supplier(s): See the full supplier list within Contracts Finder, Crown Commercial Service
Value: GBP 645,000,000
Topic: Financial analysis and accounting software package
Published: 7 January 2022
Source: uk:find_a_tender

Tender description

Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies. Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public sector bodies and future successor organisations which includes Central Government Departments and their arm’s length bodies and agencies, the wider public sector and third sector including, but not limited to, local government, health, education, police, fire and rescue, housing associations and charities. This Framework Agreement replaces the Debt Management Integrator RM6180 Framework which has now expired and the Debt Management Services RM6208 framework which will expire on 03/06/2022. It is for delivery primarily within the United Kingdom, with some limited requirements overseas. The key core services include: • debt prevention services, • managed debt collection services (managing multiple collection agencies), • debt collection agency services (including International Collections), • enforcement/warrant recovery services, • debt analytics (including open-banking and complimentary data and analytics), • data aggregation and analysis services, • debt analytics/solutions software and integration, • spend recovery analysis, • debt business process outsourcing, • fraud and error prevention and analysis, • debt advice and guidance services. Lot 1: Managed Debt Collection Services Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies. Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public sector bodies and future successor organisations which includes Central Government Departments and their arm’s length bodies and agencies, the wider public sector and third sector including, but not limited to, local government, health, education, police, fire and rescue, housing associations and charities. This Framework Agreement replaces the Debt Management Integrator RM6180 Framework which has now expired and the Debt Management Services RM6208 framework which will expire on 03/06/2022. It is for delivery primarily within the United Kingdom, with some limited requirements overseas. The key core services include: • debt prevention services, • managed debt collection services (managing multiple collection agencies), • debt collection agency services (including International Collections), • enforcement/warrant recovery services, • debt analytics (including open-banking and complimentary data and analytics), • data aggregation and analysis services, • debt analytics/solutions software and integration, • spend recovery analysis, • debt business process outsourcing, • fraud and error prevention and analysis, • debt advice and guidance services.

Timeline

Completed: Award date14 December 2021
Completed: Award published7 January 2022
Current notice

About the buyer

Crown Commercial Service is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48440000 · Financial analysis and accounting software package
66170000 · Financial consultancy, financial transaction processing and clearing-house services
66171000 · Financial consultancy services
71621000 · Technical analysis or consultancy services
72000000 · IT services: consulting, software development, Internet and support
72212100 · Industry specific software development services
72212211 · Platform interconnectivity software development services
72212400 · Business transaction and personal business software development services
72212440 · Financial analysis and accounting software development services
72212441 · Financial analysis software development services
72212442 · Financial systems software development services
72212443 · Accounting software development services
72212460 · Analytical, scientific, mathematical or forecasting software development services
72212461 · Analytical or scientific software development services
72212462 · Mathematical or forecasting software development services
72212480 · Sales, marketing and business intelligence software development services
72212482 · Business intelligence software development services
72212610 · Database software development services
72212730 · Security software development services
72212731 · File security software development services
72212732 · Data security software development services
72212900 · Miscellaneous software development services and computer systems
72212990 · Spreadsheets and enhancement software development services
72220000 · Systems and technical consultancy services
72221000 · Business analysis consultancy services
72225000 · System quality assurance assessment and review services
72300000 · Data services
72310000 · Data-processing services
72311000 · Computer tabulation services
72311100 · Data conversion services
72312000 · Data entry services
72312100 · Data preparation services
72312200 · Optical character recognition services
72313000 · Data capture services
72314000 · Data collection and collation services
72315000 · Data network management and support services
72315100 · Data network support services
72315200 · Data network management services
72316000 · Data analysis services
72317000 · Data storage services
72318000 · Data transmission services
72319000 · Data supply services
72320000 · Database services
72321000 · Added-value database services
72322000 · Data management services
72330000 · Content or data standardization and classification services
73000000 · Research and development services and related consultancy services
73100000 · Research and experimental development services
73110000 · Research services
73120000 · Experimental development services
73200000 · Research and development consultancy services
73210000 · Research consultancy services
73220000 · Development consultancy services
73300000 · Design and execution of research and development
75000000 · Administration, defence and social security services
75100000 · Administration services
75110000 · General public services
75112000 · Administrative services for business operations
75120000 · Administrative services of agencies
75130000 · Supporting services for the government
75131000 · Government services
79100000 · Legal services
79110000 · Legal advisory and representation services
79111000 · Legal advisory services
79112000 · Legal representation services
79140000 · Legal advisory and information services
79200000 · Accounting, auditing and fiscal services
79210000 · Accounting and auditing services
79211000 · Accounting services
79211100 · Bookkeeping services
79211200 · Compilation of financial statements services
79212000 · Auditing services
79212100 · Financial auditing services
79212200 · Internal audit services
79212400 · Fraud audit services
79223000 · Custom broker services
79311400 · Economic research services
79313000 · Performance review services
79330000 · Statistical services
79342400 · Auction services
79342410 · Electronic auction services
79400000 · Business and management consultancy and related services
79410000 · Business and management consultancy services
79411000 · General management consultancy services
79412000 · Financial management consultancy services
79500000 · Office-support services
79510000 · Telephone-answering services
79511000 · Telephone operator services
79512000 · Call centre
79570000 · Mailing-list compilation and mailing services
79571000 · Mailing services
79620000 · Supply services of personnel including temporary staff
79621000 · Supply services of office personnel
79700000 · Investigation and security services
79720000 · Investigation services
79721000 · Detective agency services
79940000 · Collection agency services
79994000 · Contract administration services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@crown-commercial-service.gov
Commercial Director	+44 •••• ••••••	••••••••@crown-commercial-service.gov
Procurement Manager	+44 •••• ••••••	••••••••@crown-commercial-service.gov
Category Lead	+44 •••• ••••••	••••••••@crown-commercial-service.gov
Senior Buyer	+44 •••• ••••••	••••••••@crown-commercial-service.gov
Contracts Manager	+44 •••• ••••••	••••••••@crown-commercial-service.gov