Expired contract

Interactive Voice Recognition (IVR) Response Communications

Details

Buyer: Department for Education
Supplier(s): Mazaru Ltd
Value: GBP 47,800
Duration: 1 year
Topic: Voice recognition software package
Published: 1 March 2021
Source: uk:contracts_finder

Tender description

The implementation of a customer centric Interactive Voice Response (IVR) process to support the service. This will utilise natural speech technology to predict caller intent and route calls to the most relevant self-service platform to ensure customer assurance, reduce call abandonment and reduce call duplication.

Timeline

Completed: Award date21 May 2020
Completed: Award published1 March 2021
Current notice
Completed: Contract expiry date20 May 2021

About the buyer

Department for Education is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48314000 · Voice recognition software package

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@department-for-education.gov
Commercial Director	+44 •••• ••••••	••••••••@department-for-education.gov
Procurement Manager	+44 •••• ••••••	••••••••@department-for-education.gov
Category Lead	+44 •••• ••••••	••••••••@department-for-education.gov
Senior Buyer	+44 •••• ••••••	••••••••@department-for-education.gov
Contracts Manager	+44 •••• ••••••	••••••••@department-for-education.gov