COVID-19 Vaccination Helpline - Call Handling
Details
- Buyer
- NHS England
- Supplier(s)
- Teleperformance Limited
- Value
- GBP 53,867,602
- Duration
- 6 months
- Topic
- Business services: law, marketing, consulting, recruitment, printing and security
- Published
- 26 February 2021
- Source
- uk:contracts_finder
Tender description
The COVID-19 Vaccination Helpline (CVH) is a telephony-based service that provides an alternative to the digital booking platform (National Booking Service) to facilitate the booking of vaccine appointments. This agreement supplies the inbound contact centre services required to deliver the CVH. This includes provision of: · call centre agents; · contact centre software licences; · CRM software licences; · IT support; and · related management services to manage and report on the provision of services.
Timeline
- Completed: Award date6 January 2021
- Completed: Award published26 February 2021Current notice
- Completed: Contract expiry date7 July 2021
About the buyer
NHS England is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79000000 · Business services: law, marketing, consulting, recruitment, printing and security
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-england.gov |
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