Provision of Advice Services

Tender description

The Council wishes to appoint an Advice Services provider to provide a quality generalist advice service to the public in accordance with the aims, principles and policies of a recognised advice providing body and adhere to a membership scheme or code of practice. This service must be independent, be impartial and offer a free service to all. Good customer service will be paramount. The provider must ensure a range of approaches for initial access by clients to quality advice and flexibility in methods of delivery of the service, across both urban and rural areas of the Borough. Lot 1: Maths for everyday life - debt. This is for delivery of basic numeracy skills courses for those aged 19 years and over who do not hold a formal maths qualification. The courses are designed in a way to reduce education inequalities within communities and to reduce barriers to entry. These courses will be delivered within communities in the hope that the fear around education is reduced and that people’s confidence will grow and strive to gain a qualification.