IT services: consulting, software development, Internet and support

Tender description

The contracting entity intends to procure a single supplier framework agreement for the provision of services to support ESB Network’s AMI (Advanced Metering Infrastructure) Operations center. The successful tenderer will provide the contracting entity with a resource service to augment ESB’s capability to operate ESB’s Networks infrastructure/systems/services and that the services would be managed by the contractor on site at ESB (e.g. by one or more delivery managers or site supervisors). The successful tenderer will provide a resource service to support delivery (all roles outlined below), process and technology improvements for AMI Operations. It is required that the performance of resources will be monitored and managed by the successful tenderer. The contracting entity intends to procure a single supplier framework agreement for the provision of services to support ESB Network’s AMI (Advanced Metering Infrastructure) Operations centre. The successful tenderer will provide the contracting entity with a resource service to augment ESB’s capability to operate ESB’s Networks infrastructure/systems/services and that the services would be managed by the contractor on site at ESB (e.g. by one or more delivery managers or site supervisors). The successful tenderer will provide a resource service to support delivery (all roles outlined below), process and technology improvements for AMI Operations. It is required that the performance of resources will be monitored and managed by the successful tenderer. The following are the key roles that will be required: • Systems Operations Support Engineer: AMI Operations Centre support engineer required to operate and monitor the AMI System in addition to Incident, Task and Change Management activities. • Reporting Analyst: a reporting analyst responsible for the generation of dashboards, scheduled and ad-hoc business, technical, financial and regulatory reports. • Database Owner: responsible for ensuring the data contained in the various AMI system databases are validated and accurate. • Strategy, Design and Planning SME: responsible for ensuring that the integrity of the AMI design conforms to ESB’s agreed business needs and overall design. • MDMS Specialist: Meter Data Management System (MDMS) specialist responsible for activities including, but not limited to, MDMS operations, development of strategies, specifications, testing, troubleshooting and transition to operations of the MDMS. • Test Support Manager: Test Support Manager role will be responsible for ensuring testing activities including, but not limited to, documentation of approach, planning, test strategy, test plan, test cases and test scripts are complete, that testing carried out by a 3rd party team is carried out as per the chosen ESB methodology (i.e. V model) to provide ESB transition management assurance. • HES Specialist: AMI Head End System specialist responsible for activities including, but not limited to, HES operations, development of strategies, specifications, testing, troubleshooting and transition to operations. • Firmware Specialist: Electricity Meter firmware specialist, experienced in firmware campaign planning and execution, development of strategies, specifications, testing, troubleshooting. • Change Management SME: AMI System IT Change Manager responsible for the running of the AMI change advisory board. • Contract Manager: Day to day responsibility for ensuring the delivery, quality and cost effectiveness of the vendor’s services through pro-active performance management as well as contract management. • Smart Electricity Metering SME: Experienced certified electrician supporting the management of metering assets. • System Ops Support Engineer: AMI Operations Centre support engineer required to operate the AMI Systems • System Ops SME: AMI Operations Centre subject matter expert. A more complete list of the deliverables required by the Framework Agreement will be provided in the Request for Tender (RFT) document.