Computer equipment and supplies

Tender description

The University is looking for a partner to supply desktop computers, notebook computers, hybrids, monitors and peripherals, though there may be scope to supply further items such as tablets, VR and emerging technology in the future. There will be the need for a number of close to the box services wrapped into the offering. The agreement will be concentrated on a core list of items, ‘base models’, but there will be a consistent need for ‘advanced’ or bespoke/build to order specifications to meet the needs of the various customers. The whole service element is absolutely critical in ensuring that the internal owners of this agreement, Exeter IT, are able to meet their own stringent SLAs both from a quality perspective as well as time and accuracy. The University is looking to extract value for money from this agreement. One key method will to be purchase the hardware with the minimum warranty possible (i.e. 12 months) where the savings are expected to be passed on to the customer. The University is looking for a partner to supply predominantly desktop computers, notebook computers, hybrids, monitors and peripherals, though there may be scope to supply further items such as tablets, VR and emerging technology in the future. There will be the need for a number of close to the box services wrapped into the offering. UoE's Requirements (a) the main supply agreement will be concentrated on a core list of items, ‘base models’, but there will be a consistent need for ‘advanced’ or bespoke/build to order specifications to meet the needs of the various customers; (b) the whole service element is absolutely critical in ensuring that the internal owners of this agreement, Exeter IT, are able to meet their own stringent SLAs both from a quality perspective as well as time and accuracy; (c) the winning supplier will be required to integrate with the newly implemented ITSM tool by Axios. Whilst the exact specifics of this are yet to be determined, suppliers are expected to understand that this is a fundamental element of the successful delivery of the service to users. This is further explored in the relevant sections of the tender; (d) the University is looking to extract value for money from this agreement. One key method will to be purchase the hardware with the minimum warranty possible (i.e. 12 months) where the savings are expected to be passed on to the customer. Contract term The contract term is a 3 + 2 year arrangement. Contract value Contract value, based on previous year’s spend and anticipated future spend, considering the upcoming Windows 10 upgrade project, is estimated to be between GBP 1.5 and GBP 4 million per annum. This equates to a total contract value of between GBP 4.5 million and GBP 20 million over the maximum term of 5 years.