ESCC SS - Healthwatch and Independent Health Complaints Advocacy Service

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East Sussex County Council and Health has awarded a Provider for the Healthwatch and Independent Health Complaints Advocacy Service.The Healthwatch service is the consumer champion for health and social care, listening to people to understand what matters most, influencing those that have the power to change services, and empowering people to get the most from health and social care services.The Independent Health Complaints Service (IHCAS) provides practical support and direction for individuals making or intending to make an Health Services complaint, and assisting them in finding a resolution to their complaint of Health Services in the local authority area of the East Sussex County Council. Lot 1: East Sussex County Council and Health has awarded a Provider for the Healthwatch and Independent Health Complaints Advocacy Service.The Healthwatch service is the consumer champion for health and social care, listening to people to understand what matters most, influencing those that have the power to change services, and empowering people to get the most from health and social care services.The Independent Health Complaints Service (IHCAS) provides practical support and direction for individuals making or intending to make an Health Services complaint, and assisting them in finding a resolution to their complaint of Health Services in the local authority area of the East Sussex County Council. Additional information: Total contract Value includes possible 24 months extension is £2,340,000.00.Initial contract term is three years from 1 April 2022 to 31 March 2025.Contract term including extension is 1 April 2022 to 31 March 2027.