Provision of ICT Security & Infrastructure Services to the RSA

Tender description

The RSA recently published a Request for Tender seeking tenders from interested parties with the intention of awarding a contract under each of the following lots: Lot 1: ICT Managed Security Services; Lot 2: ICT Infrastructure Support Services; (each a “Lot” and together “the Lots”). Following evaluation in adherence to the provision of the RFT, the RSA has awarded a contract under each Lot as further described in this Contract Award Notice. Lot 1: Managed Security Services The scope of the Contract under Lot 1 (ICT Managed Security Services) is as follows: (i) ongoing Firewall Management Services; (ii) ongoing threat monitoring, protection and remediation services for all RSA hosted services, infrastructure and end point devices; and (iii) such additional services as may be required under the lot including, but not limited to: (a) Provision of various consultancy services, training services and e-learning services in relation to information security and information assurance; (b)Supply of licensing for ICT security-related tools/services (e.g. Firewall, end-point protection software etc.) Lot 2: Infrastructure Support Services The scope of the Contract under Lot 2 (ICT Infrastructure Support Services) comprises the ongoing provision of the following out of hours infrastructure support services: (i) reactive management of priority 1 incidents; (ii) provision of health checks and remedial actions following scheduled Operating System updates; (iii) provision of a managed backup and restore service including Cloud Storage; and (iv) such additional services as may be required under the lot including, but not limited to, the support and monitoring of RSA ICT infrastructure components;