PRELIMINARY MARKET ENGAGEMENT - Contact Centre Solution

Tender description

Kirklees Council is looking to upgrade its Contact Centre solution which includes telephony and automated switchboard, to one which meets the needs of a modern Council and prioritises the diverse needs, expectations and contact preferences of our Service users. Lot 1: Kirklees Council is undertaking a Preliminary Market Consultation (PMC). This is not an Invitation to tender or request for formal expressions of interest. The Council, as Contracting Authority is issuing a request for information only to assess the reaction of the market and thus make any future procurement process more focused and efficient. The purpose of this PMC is to alert potential suppliers to an opportunity in relation to supply of the current contact centre solution (telephony and automated switchboard) that is likely to be issued to market early in 2022. The contract value for this project is unknown at this stage, therefore this PIN is being issued to ensure that any subsequent procurement process undertaken following this PMC is compliant should the contract be valued at above the threshold for Goods and Services. The Council would like to gain information from the market to shape the future procurement process. Further information on the PMC and response questionnaire is available for interested organisations to access on the YORtender website (https://yortender.eu-supply.com). Additional information: Further information on this process is available through the regional procurement portal https://yortender.eu-supply.com Responses to the PMC must be made via YORtender no later than 13:00 on 7 January 2022.