Provision of a Fully Managed ITC Infrastructure - AWARD

Tender description

This is an Invitation for the provision of a Fully Managed ITC Infrastructure Contract to a sole Supplier, and is a framework competition is being conducted under the CCS NETWORK Services 2 Framework Agreement (reference RM3804), Lot 2 The Trust is seeking to engage the market for the provision of a fully managed LAN/WAN supported solution. o The supplier provide suitable references outlining its effectiveness in delivering and maintaining a managed infrastructure o The supplier must have a good working knowledge of Cisco environments and be a Cisco Gold Partner o The supplier must be able to support multi-site estates within the Wakefield and Kirklees District boundaries and be suitably resourced to attend more than one site at a time if required o The supplier must operate a call management and call logging system with reporting functionality o The supplier must offer a remote monitoring solution and be proactive in its approach to identifying and rectifying potential issues before they occur o The supplier will be required to support, monitor, and maintain the Uninterruptable Power Supplies (UPS) that power the edge switches on the Trusts retained estate. The supplier must be able to mobilise quickly and commit to delivering the service by 20th February 2021. There is an expectation the current incumbent will offer transitional assistance and support eight (8) weeks prior to service start date. NB. However bidders are to accept any delays to this procurement will see this period reduce.