Interpretation services

Tender description

Provision of translation and interpretation services for clients of Wreham County Borough Council. This could include face-to-face as well as via telephone, submission of written documents or via video conferencing during times of Covid-19. Contract Overview Wrexham County Borough Council is looking to establish a contract with a single provider for the complete provision of language interpretation and translation and communication support services only to people who wish to/need to access or use Council services in the county borough. This will support the Council’s commitment to delivering services, fairly and equitably, to a diverse community, in line with the Equality Act 2010. Please note that this tender does not include Welsh language translation or interpretation. Language specialisms are likely to be required for, but not to be limited to: Social Care (children and adults), legal, medical, health, financial, IT, media, education, transportation, marketing, housing, benefits, community schools, immigration and local government. The successful bidder shall provide translation/interpretation services where communication, with or for the Council, is required to be interpreted to residents and users (also referred to as the ‘Client’), including refugees, children, and immigrant workers, whilst also making sure that we maintain the relevant safeguarding and best interests. The complete interpretation and translation services can be verbal or written on a 1-1 basis or in groups and must cover the following areas: — face-to-face interpreting (including BSL), — telephone interpreting, — document translation, transcription and additional services (written), — easy-read, — braille, — video interpreting (including BSL).