Expired contract

Acas ITSM Tool

Details

Buyer: Advisory Conciliation and Arbitration Service (ACAS)
Supplier(s): Freshworks Inc.
Value: GBP 52,962
Duration: 4 years
Topic: System and support services
Published: 4 February 2021
Source: uk:contracts_finder

Tender description

The current Acas IT Service Management tool (ITSM) contract is due to expire in February 2021. ACAS has sought to procure a new tool to replace this. Our aim has been to procure an ITSM tool to improve customer service and user request management, The current Acas ITSM is on-premise. In line with the Governments Cloud First policy, this has been an opportunity to select a new modern cloud-based solution (SaaS) to support ACAS's current and future needs, with minimal internal platform management overhead.

Timeline

Completed: Award date14 December 2020
Completed: Award published4 February 2021
Current notice
Completed: Contract expiry date13 November 2024

About the buyer

Advisory Conciliation and Arbitration Service (ACAS) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72250000 · System and support services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@advisory-conciliation-and-arbitration-service-acas.gov
Commercial Director	+44 •••• ••••••	••••••••@advisory-conciliation-and-arbitration-service-acas.gov
Procurement Manager	+44 •••• ••••••	••••••••@advisory-conciliation-and-arbitration-service-acas.gov
Category Lead	+44 •••• ••••••	••••••••@advisory-conciliation-and-arbitration-service-acas.gov
Senior Buyer	+44 •••• ••••••	••••••••@advisory-conciliation-and-arbitration-service-acas.gov
Contracts Manager	+44 •••• ••••••	••••••••@advisory-conciliation-and-arbitration-service-acas.gov