Revenues Service - Options Appraisal

Tender description

Our Vision: We make access to all council services simple for all, ensure that we offer a quality customer-focused service end-to-end, and enable maximum self-service for those that can: Strategic Objective 1: To deliver an improved and consistent customer experience. Strategic Objective 2: Design our services in such a way that makes them easy to access, whilst delivering the right outcomes in the most efficient way possible. Strategic Objective 3: To invest in technology to enable us to deliver services in a way that meets your expectations. Strategic Objective 4: Create the environment, facilities and advocacy to support those that Scope of Services: Lambeth has a contract with third party to provide Revenue's collection and customer services concerning council tax and non-domestic rates, corporate services, and housing. This contract was extended in 2017 and runs through to November 2026. We are currently looking to appoint a suitably experienced consultant to assist the Council with a high-level options analysis of service delivery options for the Council's Revenues collection service (Council Tax and Business Rates). The provider should produce a High-level Options analysis which should consist of the following components: • Market Review • Analysis of options • Financial Analysis • Overall Strategy and possible implementation outlines • Recommendations