Mobile solution to deliver Housing Management and Repairs Service

Tender description

Fife Housing Group currently use QL as the Housing, Repairs and finance management system. In addition to the system, we require a number of our colleagues to work in an effective mobile environment in order to deliver: 1. A reactive repairs service which is operated in the main by an internal trade team 2. An inspection service for repairs, pre-termination and voids which is currently carried out by our Maintenance officers. 3. A Housing Management function by our Housing Officers when they are working in their respective patches. The reactive repairs service is currently using our current provider’s mobile platform to issue and manage internal repair jobs. The platform is changing in the near future and Fife Housing Group wants to ensure that we are using the best platform for delivering this service. The inspection service and Housing Management on-site service is currently carried out using a combination of paper and emails back to the office for colleagues to provide information and update the back office system. This is not the most effective way of delivering this service and Fife Housing Group are looking to deliver a dynamic way of retrieving information from the main system when off site, as well as updating information from a mobile solution which in turn updates the back-office system. The final element of a mobile solution is to evaluate how we use our current website (which is currently being re-built) and how we best develop this into a user friendly, effective tenant portal. Due to the tight timescale; where support for our current mobile repairs solution will end in October 2022, we are looking for the mobile solution to be built, implemented and live by this deadline. Any new solution must interface seamlessly with our current back-office system; QL Fife Housing Group currently use QL as the Housing, Repairs and finance management system. In addition to the system, we require a number of our colleagues to work in an effective mobile environment in order to deliver: 1. A reactive repairs service which is operated in the main by an internal trade team 2. An inspection service for repairs, pre-termination and voids which is currently carried out by our Maintenance officers. 3. A Housing Management function by our Housing Officers when they are working in their respective patches. The reactive repairs service is currently using our current provider’s mobile platform to issue and manage internal repair jobs. The platform is changing in the near future and Fife Housing Group wants to ensure that we are using the best platform for delivering this service. The inspection service and Housing Management on-site service is currently carried out using a combination of paper and emails back to the office for colleagues to provide information and update the back office system. This is not the most effective way of delivering this service and Fife Housing Group are looking to deliver a dynamic way of retrieving information from the main system when off site, as well as updating information from a mobile solution which in turn updates the back-office system. The final element of a mobile solution is to evaluate how we use our current website (which is currently being re-built) and how we best develop this into a user friendly, effective tenant portal. Due to the tight timescale; where support for our current mobile repairs solution will end in October 2022, we are looking for the mobile solution to be built, implemented and live by this deadline. Any new solution must interface seamlessly with our current back-office system; QL