Customer Engagement Management - Salesforce Implementation Services
Details
- Supplier(s)
- PricewaterhouseCoopers LLP
- Value
- GBP 4,500,000
- Duration
- 1 year
- Topic
- Software implementation services
- Published
- 1 December 2021
- Source
- uk:contracts_finder
Tender description
SLC has procured and implemented a cloud-based CRM system, Salesforce. The initial go live of the system will replace the current systems used by contact centre staff in responding to customer calls and will implement self-service for customers to manage their accounts online and check the status of their applications. this contract will provide cloud support services in the design and build of the CRM solution and integrating it into our line of business systems.
Timeline
- Completed: Award date24 November 2021
- Completed: Award published1 December 2021Current notice
- Completed: Contract expiry date23 November 2022
About the buyer
Student Loans Company is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72263000 · Software implementation services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@student-loans-company.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@student-loans-company.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@student-loans-company.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@student-loans-company.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@student-loans-company.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@student-loans-company.gov |
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