FCA Handbook Website and Associated Services Replacement

Tender description

The current Handbook website is maintained by a third-party Contractor who provides the following services: • Monthly updating and consolidation of the Handbook online content plus Print-on-Demand services • Management of subscription services for the Handbook • Ad hoc updating and corrections to content on www.handbook.fca.org.uk as required. • Management of periodic improvements to support the usability of the Handbook website based on user feedback • Providing MI to the FCA for effective monitoring of service delivery and functions The Contractor currently uses database and content management solutions including XML editing and a pagination engine – all of which are contracted to third parties. The Hosting solution is provided by a third-party infrastructure provider. The current Service Support Desk is provided by an alternative third-party. Using an application that allows the FCA to report and track issues and incidents identified by users. Lot 1: The FCA will be undertaking an RFI as an Information Gathering exercise for the Provision of FCA Handbook website & Associated Services Solution. The RFI process will include a response to an online questionnaire that will be published on 19 November 2021, attendance of a Supplier Day on the 25 November 2021 followed by optional Supplier 1:2:1 sessions (dates to be confirmed). Suppliers are required to complete the Supplier Day registration by Monday 22 November 2021 confirming attendance and providing details of attendees and sign the NDA without amendment that is published with this notice at https://www.delta-esourcing.com/respond/5X6938D533. Supplier must sign the NDA before attending the Supplier Day. Additional information: For any queries relating to this opportunity these must be raised through the messaging facility in Delta portal https://fca.delta-esourcing.com.