National Grid Electricity System Operator Digital Engagement Platform

Tender description

National Grid Electricity System Operator (NGESO) is seeking to select a strategic partner to develop and provide a new Digital Engagement Platform (DEP). The exact requirements of the DEP will need to be mapped as part of the engagement, which will be carried out via the "Competitive Dialogue" process as defined by the Utilities Contract regulations 2016. Lot 1: National Grid Electricity System Operator (NGESO) is seeking to select a strategic partner to develop and provide a new Digital Engagement Platform (DEP). The exact requirements of the DEP will need to be mapped as part of the engagement, which will be carried out via the "Competitive Dialogue" process as defined by the Utilities Contract regulations 2016. Although exact requirements will need to be mapped out during the event, some key capabilities that the DEP will need to provide include: • A content management system (CMS) that not only enables personalised access to content but also consolidates and manages web content • A digital asset management (DAM) capability to host and manage the lifecycle of non-structured data (e.g. video, audio content) • A personalised advanced search, guided navigation and discovery capabilities to mine content and data on the DEP • End-user customisation capabilities allowing users to personalise their experience (e.g. notifications, saved searches, subscriptions, dashboards and website layout etc) • Data visualisation capabilities to publish and manage data in different formats (e.g. textual, graphical, standardised APIs etc) • Query management capabilities including AI enabled virtual assistant to manage and track the lifecycle of customer queries • Interact with enterprise systems and components (out of scope of this event), such as: o Digital platforms to access transactional processes for different business areas such as Markets, Connections, Network Codes etc. o An internal API management system to consume and publish ESO data in a consistent manner o A Customer Identity and Access Management (CIAM) system to enable seamless user access, using single sign-on (SSO) across all ESO user engagement systems. This will manage user identity, authorisation and account security and preferences. o A Design System (DS) that will host and manage re-usable UI/UX design components to be used across all ESO digital platforms The DEP will replace our current corporate website (nationalgrideso.com) as the single point of access for all ESO data and digital engagements. Additional information: 11.2.14.1 Event Process: Please note, this event will be conducted using the "Competitive Dialogue" process as defined by the Utilities Contract Regulations 2016. 11.2.14.2 Expression of Interest: Please indicate your expression of interest and request to access a Pre-Qualification Questionnaire by email to stephen.jones3@nationlgrid.com. 11.2.14.3 Pre-request to be eligible to participate Interested participants will be allowed to access the Pre Qualification Questions (PQQ) phase of the process via email. Participants successfully selected to continue through to the Competitive Dialogue phase of the process must be registered on the Achilles Utilities Vendor Data Base (UVDB) system. UVDB is used to pre-qualify our suppliers to ensure they meet the minimum legal and regulatory requirements in order to contract with NGESO. UVDB is the utility industry pre-qualification system, used by the utilities sector in the UK to manage risk within the supply chain and comply with EU regulations. Joining UVDB as a supplier provides your organisation with an opportunity to showcase your capabilities and access multiple contract opportunities by completing a single Pre-Qualification Questionnaire (PQQ). UVDB is used by many utility buyer organisations. If you are already registered with UVDB you only need to register under UVDB code 2.1.3 Software Support Services. If you are not currently registered this can be done by registering at: https://www.achilles.com/community/uvdb/ You will then need to register under UVDB code 2.1.3 Software Support Services. Further to the enclosed PIN, please indicate your expression of interest and confirmation of registration or intent to register under the UVDB code 2.1.3. Software Support Services by emailing: stephen.jones3@nationalgrid.com If you require any further information regarding this registration, please contact: Desta Wheeler from Achilles (Desta.Wheeler@achilles.com) who can support any issues with completion of your registration process on Achilles. The Pre- Qualification Questionnaire will be issued via email following closure of this PIN towards the end of November 2021 and must be returned by the deadline stipulated within. Please note this date is an estimate, and may be subject to change. Only Suppliers that are successful at the Pre-qualification stage will be invited to participate in the Tender Event and move forward to the Competitive Dialogue stage.