The Provision of support in the development and analysis of a Tenant Satisfaction Survey
Details
- Supplier(s)
- ARP Research Ltd
- Topic
- Data analysis services
- Published
- 8 October 2021
- Source
- uk:sell2wales
Tender description
Caerphilly Homes has duly appointed a suitably qualified and experienced consultant to undertake a tenant satisfaction survey based on the STAR model developed by HouseMark (using the 15 core questions required by Welsh Government) plus additional supplementary questions specific to Caerphilly Homes. The appointed consultant / organisation will use a recognised methodology for the survey. There are three main reasons for undertaking the survey: • The Welsh Government requirements as mentioned above • The end of the WHQS improvement programme • The impact of the Covid 19 pandemic on housing services Caerphilly Homes is considering a postal survey to all tenants that includes an option to complete an online (fully accessible) branded survey.
Timeline
- Completed: Award date12 July 2021
- Completed: Award published8 October 2021Current notice
About the buyer
Caerphilly County Borough Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72316000 · Data analysis services
- 79311210 · Telephone survey services
- 79311300 · Survey analysis services
- 79342310 · Customer survey services
- 79342311 · Customer satisfaction survey
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@caerphilly-county-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@caerphilly-county-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@caerphilly-county-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@caerphilly-county-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@caerphilly-county-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@caerphilly-county-borough-council.gov |
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