Targeted Improvement Pathway Programme

Tender description

A contract to provide targeted improvement programme to happen in multiple steps during 2021 to review and facilitate improvement workshops to aid the project delivery mechanism of Zero Waste Scotland. The contract will provide a targeted improvement programme to happen in multiple steps during 2021 to review and facilitate improvement workshops to aid the project delivery mechanism of Zero Waste Scotland. This includes: Resource Management and Reconciliation Review - a series of design sessions to target improvements in the Programme and Project Management processes and the Integrated Reconciliation of the Business Processes - this will include two workshops, and a written report with recommendations, along with additional coaching. Business Development and Innovation Improvements - facilitate a series of design sessions to target improvements in the Business Development and Innovation Processes. This will include workshops, and a written report with recommendations, along with additional coaching Customer Engagement Improvements - facilitate a design workshop to target development of the Customer Engagement Process leading to the generation of demand. This will include workshops, and a written report with recommendations, along with additional coaching. Ongoing Coaching - further coaching to be used across each of these steps as needed to support embedding the new processes and ways of working during 2021/2022.