GB-Southampton: Contact Centre Transformation Partner
Details
- Buyer
- Ordnance Survey
- Value
- GBP 300,000
- Topic
- Business and management consultancy and related services
- Published
- 27 January 2021
- Submission
- 10 February 2021
- Source
- uk:contracts_finder
Tender description
OS have an ambitious growth strategy, targeting new audiences and products supported by a customer transformation strategy designed to meet the needs of our diverse audience groups - consumer, leisure, business, government, international, developers & partners - each with tailored customer journeys and on-brand experiences across multiple touchpoints. We are looking for a supplier to work with us on a consultancy basis to develop and implement our customer transformation strategy, with a particular focus on our Contact Centre. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
Timeline
- Completed: Tender published27 January 2021Current notice
- Completed: Submission date10 February 2021
About the buyer
Ordnance Survey is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79400000 · Business and management consultancy and related services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@ordnance-survey.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@ordnance-survey.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@ordnance-survey.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@ordnance-survey.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@ordnance-survey.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@ordnance-survey.gov |
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