Hired Passenger Transport Framework

Tender description

This framework is for the provision of Hired Passenger Transport and ad hoc transport services for vulnerable children and adults for a period of four years. The framework is commissioned by the London Borough of Harrow (hereinafter referred to as the ‘Authority’ ), The Authority will use this framework to provide services for itself and the London Borough of Brent. During the term of the framework the London Borough of Brent may choose to access the framework directly The aim is to improve the lives of vulnerable children, young people, and adults, including those with additional needs, and their carers, by providing a safe, secure, sensitive, and reliable transport service for users. The needs of the child or adult are a key factor in the provision of the service to ensure that Service Users (hereinafter referred to as 'Service Users') receive personalised and quality assured transport services that respond flexibly to their needs. The Service Provider(s) will deliver the service using a range of vehicles including cars, people-carriers, wheelchair-accessible vehicles, minibuses, coaches, and car derived vans Lot 1: The services include the: • transportation of Service Users from home to school, college, nurseries, and other destinations; • transportation of vulnerable children and adults from home to various establishments; • short breaks and transportation of goods (including school meals) as required by the Authority. Most schools and day centres are situated within the London Boroughs of Harrow and Brent but there are a number that are out of Borough destinations. The Service Provider(s) is responsible for the provision of the vehicles, drivers, and passenger assistants, where required, in providing these services. The services will be provided to meet the needs of: • Vulnerable children and young people with Special Educational Needs (SEN) who are assessed as requiring travel assistance; • Vulnerable adults who are assessed as requiring travel assistance; • Families and Service Users, who may have specific medical or physical needs and require assisted travel; • Service Users requiring secure transport to and from court and secure facilities and Page 5 to 8 establishments. • Non-SEN and Social Care Service Users to schools or other destinations; • The Authority’s staff or other authorised individuals and groups travelling in the course of their duties; The Authority may have other transport requirements including, but not limited to, the delivery of goods (including school meals) to various locations and facilities and undertake secure courier services using vans and/or other suitable vehicles. Most Service Users require Passenger Assistants during transportation to provide additional support and administer medication, where required. The Authority will provide trained staff for some routes but mostly will require the Service Providers to provide suitable trained Passenger Assistants to meet additional requirements. The Service Provider(s) is required to undertake scheduled journeys on a daily (morning and afternoon), weekends, weekly, termly, or other basis, as required by the Authority. These journeys will normally involve a single trip (from pick-up to destination(s) for one or more Service Users. Secure Transport is a bespoke on-demand service, primarily requested through the Harrow and Brent Transport Hub at the request of the Authority. Where required, the Authority or the Service Providers will provide suitably trained specialist Passenger Assistants to manage the safe transfer of services users to/from court or to a secure facility