Document Management - Advanced Implementation Support

Tender description

Social Security Scotland's Strategic Document Management Solution is comprised of the following three document management software solutions; - Inbound Document Management (Kofax TotalAgility) - Outbound Document Management (Kofax Communications Manager) - Document Repository (M-Files) Social Security Scotland have a requirement to place a contract with an external service provider for the provision of Doc Management - Advanced Implementation Support. The scope of the contract is expected to include; - Support for implementation of automated scanning, data and metadata extraction for new forms and document types (as they become required / available) - Support for enhancements and changes to existing deliverables, as required - Support for environment deployments, as required - Support for future platform and component upgrades, as required - Strategic advice and direction on all of the above, as required - Strategic quality assurance on all of the above, as required - Knowledge transfer and training on all of the above, as required Lot 1: Kofax Total Agility (KTA ) Support The proposed procurement seeks information from the market on the delivery of Document Management Advanced Implementation Support. Responses to this request will be used to support our delivery strategy. All information provided will be used for analysis and research purposes only. Respondents to this Request for Information (RFI) are asked to provide; feedback on our proposed delivery approach (including lotting structure and indicative procurement timelines), insight in to resource days and potential community benefit offerings and highlight any risks/ issues. Lot 2: Kofax Communication Manager ( KCM ) Support The proposed procurement seeks information from the market on the delivery of Document Management Advanced Implementation Support. Responses to this request will be used to support our delivery strategy. All information provided will be used for analysis and research purposes only. Respondents to this Request for Information (RFI) are asked to provide; feedback on our proposed delivery approach (including lotting structure and indicative procurement timelines), insight in to resource days and potential community benefit offerings and highlight any risks/ issues. Lot 3: M-Files Support The proposed procurement seeks information from the market on the delivery of Document Management Advanced Implementation Support. Responses to this request will be used to support our delivery strategy. All information provided will be used for analysis and research purposes only. Respondents to this Request for Information (RFI) are asked to provide; feedback on our proposed delivery approach (including lotting structure and indicative procurement timelines), insight in to resource days and potential community benefit offerings and highlight any risks/ issues.