Digital Travel Data Services

Tender description

Transport Scotland is now seeking to procure the next generation data management and online services contract to ensure continued delivery of a ‘one true source’ of travel data as committed to in the 2019 Programme for Government. The service aligns with Scottish Government objectives to facilitate modal shift to more sustainable public transport, reducing carbon emissions and supporting ambitions to reach net zero by 2045. The proposed scope of work for this next generation Digital Travel Data Services Contract will on-board a supplier that will deliver the following two workstreams and associated five work packages :- Data Services Provision of a Travel Data System including: - Management & Processing - Journey Planning - Fares Aggregation - Disruption Information; and Digital Services - Associated services, including Digital Information Provision e.g. Website/App services The Digital Travel Data Services supplier will work with Transport Scotland (and its Managed Service supplier - Traveline Scotland) to provide a multifaceted travel data system. The system will deliver travel information and journey planning services for Scotland’s public and active transport networks, seeking to improve on current travel data provision. . It is expected that the proposed objectives of the travel data system and associated website and app service will be to:- - Deliver a transport data management services platform that will enable transport data to be collected, cleansed, checked, aggregated, reported and be made available to a wide range of journey planning, incident / disruption, fare and live data services - Ensure the centrally managed data management platform is updated (where required) by data owners. This will include: transport operators, Local Authorities, Regional Transport Partnerships, non-traditional modes of transport and other associated transport agencies. - Enhance the journey planning system in a way that will help better inform customers when planning a journey, and assist not only able bodied individuals, but also those who have a disability. - Improve fare aggregation to help customers not only cost a journey, based on their requirements e.g. shortest distance, cheapest ticket etc. but also available options to purchase tickets for any leg of a journey where retail is available. - Enhance disruption management information and services currently available in order to minimise the impact of travel disruption. - Develop, implement, manage and maintain new website and app services, making a wide range of improvements to both in order to ensure customers can interact in a simple but effective manner when planning a journey, while considering the accessibility requirements of individuals that have a disability. The next generation contract, once awarded, will deliver a range of enhanced services building on the above that will provide customers with an improved travel planning experience with more complex and extensive data sets, including, but not limited to, real time location and fares information. The proposed contractual agreement will stem over a 4 year contract period with the option for two 1 year extensions. During the contractual period we aim to automate the data ingestion process and minimise manual intervention where at all possible, however we expect that the Managed Service supplier will work closely with the Data/Digital supplier to ensure data quality is as accurate and up to date as possible. It is by adopting this hybrid approach that we aim to ensure transport information is as accurate and up to date as possible and therefore :- - Make it easier for the travelling public to compare the quickest, cheapest and convenient options during their journey planning. - Give the travelling public confidence that their chosen journey is the most suitable in terms of duration, cost, carbon footprint etc. - Ensure the travelling public are more informed regarding the options available to them when planning a journey. - Make it easy for the travelling public to find the best journey for them. - Ensure the travel planning experience is personal to their needs. - Ensure travel data is accessible and reliable. - Ensure disruption information is provided before a journey & during travel, and supported by alternative travel options where a planned route of travel is impacted. - Support individuals that have accessibility requirements to ensure they are as informed as possible when planning or undertaking a journey. - Provide opportunities to handoff to an operator or third party website to pay for a travel ticket(s). - Improve on travel data information provision for additional, active travel, new or emerging modes, like demand responsive services, e-bikes, connected autonomous vehicles