ODBST - ICT Managed Service

Tender description

In essence, this procurement is all about identifying a single supplier to provide a fully outsourced managed service. At the sole discretion of the Trust any future schools that the Trust may incorporate into the Trust will also be added to the ICT contract. Any additional schools will co-terminate to the end same end date of the initial contract. Further details regarding timescales are noted below but in summary this is advertised as a maximum 5 year service with start and end dates as follows: • Service start date - The 1st day of the schools Easter holiday - (9th April 2022) • Service end date - 8th April 2027 The new Managed service provider will also deliver a range of technology projects to go ahead during the summer break of 2022 to 'join up' the ICT across the Trust and move to a cloud based environment. The companies identified from these shortlisting questions to receive the ITT will then receive a detailed set of requirements. For the purposes of this shortlisting stage bidders should assume that the ITT will include, but not be limited to; • strategic advice and direction to the Trust regarding ICT • a core 42 week service • service desk • local staffing that bidders deem necessary to deliver the SLA • responsibility for design, specification, installation and management of all ICT infrastructure • supply of goods and services based on an agreed Best Value (BV) approach • management of all ICT against an agreed SLA • management of 3rd parties • relevant monitoring, management, patching and reporting • training - technical and curriculum as necessary • expectation that the provider will drive innovation • risk registers and inventory management • collective partnership targets aligned to the Trusts objectives Lot 1: In essence, this procurement is all about identifying a single supplier to provide a fully outsourced managed service. At the sole discretion of the Trust any future schools that the Trust may incorporate into the Trust will also be added to the ICT contract. Any additional schools will co-terminate to the end same end date of the initial contract. Further details regarding timescales are noted below but in summary this is advertised as a maximum 5 year service with start and end dates as follows: • Service start date - The 1st day of the schools Easter holiday - (9th April 2022) • Service end date - 8th April 2027 The new Managed service provider will also deliver a range of technology projects to go ahead during the summer break of 2022 to 'join up' the ICT across the Trust and move to a cloud based environment. The companies identified from these shortlisting questions to receive the ITT will then receive a detailed set of requirements. For the purposes of this shortlisting stage bidders should assume that the ITT will include, but not be limited to; • strategic advice and direction to the Trust regarding ICT • a core 42 week service • service desk • local staffing that bidders deem necessary to deliver the SLA • responsibility for design, specification, installation and management of all ICT infrastructure • supply of goods and services based on an agreed Best Value (BV) approach • management of all ICT against an agreed SLA • management of 3rd parties • relevant monitoring, management, patching and reporting • training - technical and curriculum as necessary • expectation that the provider will drive innovation • risk registers and inventory management • collective partnership targets aligned to the Trusts objectives