P0785 - Operation Eagle - PCR/LFD Drop and Collect Test Service

Tender description

Contract with up to three service providers for the provision of a PCR/LFD Drop and Collect COVID-19 Test Service.Management and coordination of ground teams for outreach – taking home test kits and / or associated information to residents in areas of high incidence. Where tests are being distributed this would include collecting these tests and returning them to the hub for processing within time constraints to ensure viability of tests.A contract will be awarded to up to a maximum of three of the top ranked successful tenderers. Lot 1: The services include the following:- Territory Management and Citizen Engagement• Using postcodes provided by the Council, target at least 250 residences per five-person team per day and seek to maximise resident engagement in testing. • Review target areas regularly with the Council to refine and identify addresses to prioritise.• Provide kits for everyone who is in the household at the time. Residents will need to register the kits online.• Standard operating times are 10:00 to 18:00, ensuring the kits get back to the drop off point by 19:00, but this may be varied by agreement.• Avoid clinical risk of exposure to the virus at all times for staff and residents through rigorous approach in accordance with SOPs.- Equipment• Standard PPE to be supplied by the Provider including visors, gloves, masks, "social distance" messaging armbands all used in accordance with enclosed SOP.• Provide Staff ID cards and brand in conjunction with the Council along with logo and any supporting contact information agreed to produce ID for each team member.• The Council will provide branded high vis jackets. - Project Management • Management approach to enable objective to be achieved in accordance with this specification.• Reporting required – cumulative/daily tracker showing households approached, actual engagements, tests delivered and collected, key reasons for refusal of tests, any issues with failed tests, qualitative feedback from residents. - Communication and Support• The Council to provide a helpline number for resident enquiries and update the Council website regarding the programme and deployment of PFS officers.• Provider to request from the Council if their staff need any additional info / messaging in addition to the DHSC standard doorstep SOP.- DHSC Door to Door SOPs• Comply with the following DHSC Door to Door SOPs