A Multi-Provider Framework Agreement for the Provision of Pensions Administration Operational Support Services primarily in support of the Local Government Pension Scheme (LGPS)

Tender description

Norfolk County Council, on its own behalf and on behalf of Cheshire West and Chester Council (as Administering Authority of the Cheshire Pension Fund), The Environment Agency (as Administering Authority of the Environment Agency Pension Fund), Tameside Metropolitan Borough Council (as Administering Authority of the Greater Manchester Pension Fund), City of Wolverhampton Council (as administering authority of the West Midlands Pension Fund), South Tyneside Council (as Administering Authority of the Tyne & Wear Pension Fund) and London Borough of Hackney (the 'Founding Authorities') has let a multi-lot, multi-provider framework agreement for the provision of Pensions Administration Operational Support Services. Lot 1: Pensions Administration Operational Services Provision of operational administration services to LGPS Pensions Administrators across a range of Pension Administration work areas, including but not limited to: • Data Interrogation and rectification, to include the following aspects: o Data exploration and analysis of member data sets, providing detailed outcome reports and identification of issues and gaps with required resolution activities o Undertake rectification and remedial data cleansing activities o Support Funds with data readiness for upcoming projects involving data cleansing activities e.g. McCloud, Pension Dashboards, GMP related projects (e.g. rectification and equalisation) etc. • Pension Administration project delivery including those arising from legal judgements and legislative changes e.g. support with McCloud projects, employer transfers, Pensions, Administration System implementation support • Temporary/Ad-hoc general Pensions Administration support including but not limited to: o Pensioner payroll services o Benefit Calculations and Member Processing o Interim staffing support e.g. Pensions Manager o Employer led LGPS consolidation o member transfer exercises o production of member savings statements Additional information: Please note there is no guarantee of business. The figures stated in section II.1.7 do not reflect the true volume of business but the expectation is that £8,000,000 will be procured against the Framework Agreement, Lot 2: Provision of Specialist Pensions Communications and Engagement Services Provide specialist support to design, develop and deliver effective LGPS multi-channel communications and engagement strategies, including but not limited to; • Successful targeted member education and engagement programmes • Brand development and advice • Measuring the effectiveness and success of engagement, service delivery, user experience and outcomes • Content and design advice and delivery including use of appropriate language (e.g. Plain English) and compliance with accessibility requirements and standards Additional information: Please note there is no guarantee of business. The figures stated in section II.1.7 do not reflect the true volume of business but the expectation is that £8,000,000 will be procured against the Framework Agreement, Lot 1: Pensions Administration Operational Services Provision of operational administration services to LGPS Pensions Administrators across a range of Pension Administration work areas, including but not limited to: • Data Interrogation and rectification, to include the following aspects: o Data exploration and analysis of member data sets, providing detailed outcome reports and identification of issues and gaps with required resolution activities o Undertake rectification and remedial data cleansing activities o Support Funds with data readiness for upcoming projects involving data cleansing activities e.g. McCloud, Pension Dashboards, GMP related projects (e.g. rectification and equalisation) etc. • Pension Administration project delivery including those arising from legal judgements and legislative changes e.g. support with McCloud projects, employer transfers, Pensions, Administration System implementation support • Temporary/Ad-hoc general Pensions Administration support including but not limited to: o Pensioner payroll services o Benefit Calculations and Member Processing o Interim staffing support e.g. Pensions Manager o Employer led LGPS consolidation o member transfer exercises o production of member savings statements Additional information: Please note there is no guarantee of business. The figures stated in section II.1.7 do not reflect the true volume of business but the expectation is that £8,000,000 will be procured against the Framework Agreement, Lot 2: Provision of Specialist Pensions Communications and Engagement Services Provide specialist support to design, develop and deliver effective LGPS multi-channel communications and engagement strategies, including but not limited to; • Successful targeted member education and engagement programmes • Brand development and advice • Measuring the effectiveness and success of engagement, service delivery, user experience and outcomes • Content and design advice and delivery including use of appropriate language (e.g. Plain English) and compliance with accessibility requirements and standards Additional information: Please note there is no guarantee of business. The figures stated in section II.1.7 do not reflect the true volume of business but the expectation is that £8,000,000 will be procured against the Framework Agreement,