Tamar Bridge Operational Support Services Contract incorporating Recovery of Light Vehicles

Tender description

The main intention of this proposed 4 year contract, with the option to extend by a further 2 x 12 month periods, is to ensure suitable service provision of a 24/7 availability light vehicle recovery service to limit disruption to traffic flow due to breakdowns on the four vehicle lanes over the Tamar Bridge and also in the adjacent Saltash Tunnel. The Service also requires other business critical and routine duties and activities as stated in the Scope and broad outline specification below: Lot 1: Primary duty: Light Vehicle Recovery • Provision of all staff, plant, equipment and insurances to carry out light vehicle recovery (up to 3.5 tonne gross vehicle weight) and traffic management for 24 hours per day, 7 days per week to ensure timely and safe recovery of vehicles to minimise hazards and disruption to users enabling the restoration of normal traffic flow in the shortest possible timescale. Ancillary duties: Operational support staff will also be required to undertake other activities and duties including but not restricted to the following. Business critical: • De-icing of South Cantilever Lane/Footpaths/Car Parks • Ensuring security of all buildings/offices within Tamar Bridge areas of jurisdiction • Start up/close down of Emergency Supply Generator • A roving resource providing support in dealing with emergencies or to investigate other causes for concern particularly during the late evening and early morning when Tamar Bridge staffing levels are at a minimum. Routine: • Transfer of Abnormal Load Crossing Receipts to Toll Plaza • Enforcement of 2 hour maximum parking in bridge car park • Removal of litter/debris from bridge grounds • Transfer of recycling materials to contractors Required skills All Operational Support Staff will have received training in vehicle recovery safety procedures from a recognized organisation such as the Institute of Vehicle Recovery (IVR) that works alongside the Road Assistance and Vehicle Recovery Sector, Health and Safety Executive and the Highways Agency to focus on the reduction of roadside injuries and fatalities through training and procedures. For each recovery the traffic management set up and take down works will be in accordance with the Department for Transport /Highways Agency Traffic Safety Measures and Signs for Road Works and Temporary Situations to Chapter 8 – Part 2: Operations. Location Tamar Bridge Operational Support staff will be based in the Tamar Bridge Main Administration Office situated on the Plymouth side of the river Tamar and will have access to all welfare facilities. Reporting and contract management expectations The successful contractor will be required to liaise closely with the Tamar Crossings client on all aspects regarding the Operational Support role. Members of the contractor’s management team will be required to attend regular meetings with the Tamar Bridge Operations & Health & Safety Managers throughout the duration of the contract and will provide specific data/information to enable the establishment of Key Performance Indicators for the Operational Support role. Lot 1: Primary duty: Light Vehicle Recovery • Provision of all staff, plant, equipment and insurances to carry out light vehicle recovery (up to 3.5 tonne gross vehicle weight) and traffic management for 24 hours per day, 7 days per week to ensure timely and safe recovery of vehicles to minimise hazards and disruption to users enabling the restoration of normal traffic flow in the shortest possible timescale. Ancillary duties: Operational support staff will also be required to undertake other activities and duties including but not restricted to the following. Business critical: • De-icing of South Cantilever Lane/Footpaths/Car Parks • Ensuring security of all buildings/offices within Tamar Bridge areas of jurisdiction • Start up/close down of Emergency Supply Generator • A roving resource providing support in dealing with emergencies or to investigate other causes for concern particularly during the late evening and early morning when Tamar Bridge staffing levels are at a minimum. Routine: • Transfer of Abnormal Load Crossing Receipts to Toll Plaza • Enforcement of 2 hour maximum parking in bridge car park • Removal of litter/debris from bridge grounds • Transfer of recycling materials to contractors Required skills All Operational Support Staff will have received training in vehicle recovery safety procedures from a recognized organisation such as the Institute of Vehicle Recovery (IVR) that works alongside the Road Assistance and Vehicle Recovery Sector, Health and Safety Executive and the Highways Agency to focus on the reduction of roadside injuries and fatalities through training and procedures. For each recovery the traffic management set up and take down works will be in accordance with the Department for Transport /Highways Agency Traffic Safety Measures and Signs for Road Works and Temporary Situations to Chapter 8 – Part 2: Operations. Location Tamar Bridge Operational Support staff will be based in the Tamar Bridge Main Administration Office situated on the Plymouth side of the river Tamar and will have access to all welfare facilities. Reporting and contract management expectations The successful contractor will be required to liaise closely with the Tamar Crossings client on all aspects regarding the Operational Support role. Members of the contractor’s management team will be required to attend regular meetings with the Tamar Bridge Operations & Health & Safety Managers throughout the duration of the contract and will provide specific data/information to enable the establishment of Key Performance Indicators for the Operational Support role.