Clean Air Zone Technical Delivery and Support Provider

Tender description

In February 2016, Defra and DfT established a Joint Air Quality Unit (JAQU) to oversee the delivery of the government's plan for tackling NO2 (Nitrogen Oxide) compliance. A Clean Air Zone (CAZ) defines an area where targeted action is taken to improve air quality and resources are prioritised and coordinated in order to shape the urban environment in a way that delivers improved health benefits and supports economic growth. Clean Air Zones aim to address all sources of pollution, including nitrogen dioxide and particulate matter, and reduce public exposure to them using a range of measures tailored to the location. Clean Air Zones bring together local measures to deliver immediate action to improve air quality and health with support for cities to grow while delivering sustained reductions in pollution and a transition to a low emission economy. Where there are the most persistent pollution problems, this is supported by restrictions to encourage only the cleanest vehicles to operate in the city. Charging Clean Air Zones are being introduced for individual users to pay a charge to drive into, or move within, a designated zone if they are driving a vehicle that does not meet the particular standard in that zone. The CAZ central service being implemented and is made up of a Digital Solution, a customer facing Contact Centre (delivered by DVLA) and Penalties and Enforcements (managed by Local Authorities). With the current contract expiring in 2021, The Secretary of State for Transport requires a supplier to provide a high-quality service to JAQU, Local Authorities, Fleet Operators, Users and all other stakeholders of the CAZ Digital Solution. The scope of the new contract could include but not limited to:- -Transition of the existing digital solution -Support and Maintenance of the digital solution -Technical Delivery -Technical Development -Onboarding of Local Authorities to utilise the CAZ service -Hosting of the central service -Testing -Incident Management -Management Information and Reporting Suppliers can ask any clarification question for a period of 10 working days after the notice has been published. Lot 1: The scope of the new contract could include:- -Transition of the existing digital solution -Support and Maintenance of the digital solution -Technical Delivery -Technical Development -Onboarding of Local Authorities to utilise the CAZ service -Hosting of the central service -Testing -Incident Management -Management Information and Reporting