Housing Management Information System (HMIS) Replacement Solution

Tender description

Our current Housing Management System has been in place for a number of years. It has worked well for the service, but ARK feel it is time for this system to be replaced with a more modern IT approach to Housing Systems Management. Ark are currently looking for an innovative way of delivering the service e.g. not all functions need to be delivered by one package, a solution which could integrate to best of breed solutions would be considered. Ark are looking for a product that is flexible, configurable and high performing, with a clean modern interface. It must be intuitive, simple to use and easy to navigate with minimal training required. The product should be fundamentally focused on the customer and their outcomes. Visibility of all aspects of the customer journey should be at the forefront, providing a chronology and a central source of information. The vision is to record information once, eliminating the need for duplication of crucial information and promote a joined-up approach. The product should also encourage customer self-service.