ICT Enterprise Systems Services

Tender description

Managed Workplace Services includes Service Desk, End User Computing and Service Integration. The successful bidder will assume the Lead Service Integrator role based on ITIL principles and will facilitate the day-day running of the vendor ecosystem and oversight in collaboration with NWP’s retained team. Lot 1: Enterprise Systems Services are the services and activities required to provide and support NWP’s on premise data centre environment and its components such as compute, storage, databases, middleware and backup environments as applicable for NWP hybrid cloud environment (on-premises, public cloud and managed/virtual managed cloud environment). The successful bidder may deploy additional systems to support the computing environment and to provide NWP infrastructure technical support. Lot 1: Enterprise Systems Services are the services and activities required to provide and support NWP’s on premise data centre environment and its components such as compute, storage, databases, middleware and backup environments as applicable for NWP hybrid cloud environment (on-premises, public cloud and managed/virtual managed cloud environment). The successful bidder may deploy additional systems to support the computing environment and to provide NWP infrastructure technical support.