Employee Assistance Programmes (EAP) for British Transport Police

Tender description

The requirement is for the provision of Employee Assistance Programme (EAP) services for BTPA/BTP staff to support and complement wellbeing issues and initiatives within the force. The EAP provides amongst a range of other services confidential and short-term support that assists with a variety of issues, including financial, legal, physical, and mental health. For all Services described in this Specification, the Successful Tenderer shall provide Customer Personnel with access to obtain advice and support for, including but not limited to the following: Addiction / dependency / substance abuse; Alcoholism; Anxiety; Bereavement; Bullying / harassment / intimidation / discrimination; Career / job related stress; Care problems related to childcare / eldercare / disability care; Debt advice; Depression; Domestic violence; Eating disorders; Family / relationship problems; Gambling; Gender reassignment; Health problems; Illness of a family member; Legal information; Lesbian, Gay, Bisexual and Transgender (LGBT) issues; Mental health related issues; Matrimonial / domestic settlement problems; Performance related problems; Post-traumatic stress problems including those arising from an accident at work or work-related incident; Redeployment / relocation / redundancy; Sexual assault and abuse; Stress; Support for all parties involved in a formal work-related investigation both during and following the investigation; Whistleblowing; Workplace restructuring / transformation programmes / departmental change; and Workplace trauma. Mandatory Service Requirements The Successful Tenderer shall provide and maintain an online portal to support the Services, available to all Customer Personnel twenty-four (24) hours a day, seven (7) days a week and three hundred and sixty-five (365) days a year/unless agreed otherwise in advance by Customer. The Successful Tenderer shall brand the online portal as required by the Customer. To create an electronic response go to the following link https://www.mytenders.co.uk/supplier/postbox/ResponseWorkspace.aspx The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.