Greater Anglia Shared Services - Customer Experience and Delay Repay
Details
- Topic
- Customer services
- Published
- 16 July 2021
- Submission
- 16 August 2021
- Source
- uk:find_a_tender
Tender description
Abellio Transport Holdings Limited will be tendering on behalf of the following Train Operating Company (TOC) Greater Anglia (GA) for Customer Experience and Delay Repay Shared Services. The Customer Experience service includes but not limited to, back-office processing, telephony, business fulfilment and reporting. Lot 1: Abellio Transport Holdings Limited will be tendering on behalf of the following Train Operating Company (TOC) Greater Anglia (GA) for Customer Experience and Delay Repay Shared Services. The Customer Experience service includes but not limited to, back-office processing, telephony, business fulfilment and reporting. Additional information: All scoring information is contained within the tender documentation. Available on request by emailing selina.birdi@vendigital.com
Timeline
- Completed: Tender published16 July 2021Current notice
- Completed: Submission date16 August 2021
About the buyer
ABELLIO TRANSPORT HOLDINGS LIMITED is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79342300 · Customer services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@abellio-transport-holdings-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@abellio-transport-holdings-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@abellio-transport-holdings-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@abellio-transport-holdings-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@abellio-transport-holdings-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@abellio-transport-holdings-limited.gov |
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