Technology Delivery Framework

Tender description

The Utilities wish to create a framework that will deliver the majority of their Technology maintenance and enhancement projects, inclusive of hardware & software requirements. The framework will be divided into two lots: Lot 1 - End to End Program Delivery - This will include but is not limited to; advisory services & strategy development, design, build, implementation, configuration, integration, testing, hyper-care, on-going application support & maintenance, 1st & 2nd line support and operational support (NOC & SOC). For large programs of work, the resell of any necessary hardware and software may also be included. Lot 2 - Hardware & Software Resell & Renewals Management - This will include but is not limited to; hardware & software selection services, hardware & software resell (inclusive of professional services, support & maintenance), hardware & software renewals management. Lot 1: End to End Program Delivery Lot 1 - End to End Program Delivery - This will include but is not limited to; advisory services & strategy development, design, build, implementation, configuration, integration, testing, hyper-care, on-going application support & maintenance, 1st & 2nd line support and operational support (NOC & SOC). For large programs of work, the resell of any necessary hardware and software may also be included. Lot 1 contracts may be awarded for an entire program of work from strategy development through to on-going support & maintenance of a solution, including the resell of any necessary hardware and software where applicable. Alternatively, contracts may be awarded for individual services to address smaller, stand-alone requirements e.g. advisory services for a specific emerging technology, testing of an application built in-house or support & maintenance of a specific application. Lot 2: Hardware & Software Resell & Renewals Management Lot 2 - Hardware & Software Resell & Renewals Management - This will include but is not limited to; hardware & software selection services, hardware & software resell (inclusive of professional services, support & maintenance), hardware & software renewals management. A preferred supplier may be awarded for Lot 2 to manage the on-going renewals and resell of any additional software, licenses and products for pre-existing hardware & software solutions across the Utilities' estate. Lot 2 providers will also identify new hardware & software solutions based on the utilities requirements and subsequently manage the resell and any on-going renewals of the chosen solution, inclusive of licenses, products, support & maintenance services and professional services required for configuration/implementation. In addition, Lot 2 providers will manage the on-going renewals for any hardware & software solutions procured via Lot 1.