OF837 - Public Facing Services
Details
- Supplier(s)
- ESYNERGY SOLUTIONS LIMITED
- Value
- GBP 74,275
- Duration
- 2 months
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 10 June 2021
- Source
- uk:contracts_finder
Tender description
Ofqual contacts from the public moved from low double digits per day, to over 1,000 per day with the impact of COVID-19 during the summer 2020. With the ongoing high-profile media and public spotlight, Ofqual wish to improve alignment and communication across Public Facing Services (PFSs). The intent is to remove inefficiencies, identify innovations/solutions to reduce unnecessary public contacts by making information more accessible and PFSs focused on citizen's needs. Specifically, this work needs to improve the PFS operator experience (CWM portal interface) and pave the way to enable the extension of the CWM portal application to other PFS transactions, by introducing new features and improved user experience.
Timeline
- Completed: Award date4 June 2021
- Completed: Award published10 June 2021Current notice
- Completed: Contract expiry date30 July 2021
About the buyer
Office of Qualifications and Examinations Regulation (Ofqual) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
- 72200000 · Software programming and consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@office-of-qualifications-and-examinations-regulation-ofqual.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@office-of-qualifications-and-examinations-regulation-ofqual.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@office-of-qualifications-and-examinations-regulation-ofqual.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@office-of-qualifications-and-examinations-regulation-ofqual.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@office-of-qualifications-and-examinations-regulation-ofqual.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@office-of-qualifications-and-examinations-regulation-ofqual.gov |
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