#21196 - Customer Experience Programme - Services Contract

Tender description

The Customer Experience Programme was initiated in 2019 as part of the Customer & Communities strategic theme that enables the organisation’s vision to Put Passengers First. The Customer Experience Programme supports this vision by providing service skills and capability to colleagues, supporting cultural change. The services that are being procurement as part of this tender exercise are as follows: - Expert strategic advice and input to support the programme to deliver and embed a service culture. - The design and creation of service and engagement experiences intended to promote and embed a service culture for all audiences within Network Rail. Further details are described in section 5. - The delivery of these experiences, and existing experiences, to teams within areas of Network Rail that are identified by the Customer Experience Programme Team.