Customer Experience Development Programme
Details
- Supplier(s)
- SYSTRA Ltd
- Topic
- Business and management consultancy and related services
- Published
- 20 May 2021
- Source
- eu:ted
Tender description
The requirement is to develop a customer experience transformation programme to be delivered to all frontline, supervisors, support and management colleagues within the train operations function. This represents approx. 1 200 people. Programme objectives include: • embed the corporate value of ‘Customers at the Heart of our Business’ in the culture of the Train Operations part of the organisation; • develop a process to ensure the sustainability of the value through SMART goals. Lot 1: The requirement is to develop a Customer Experience Transformation Programme to be delivered to all frontline, supervisors, support and management colleagues within the Train Operations function. This represents approx. 1 200 people. Programme objectives include: • embed the corporate value of ‘Customers at the Heart of our Business’ in the culture of the Train Operations part of the organisation; • develop a process to ensure the sustainability of the value through SMART goals.
Timeline
- Completed: Award published20 May 2021Current notice
- Completed: Award date20 May 2021
About the buyer
Iarnród Eireann-Irish Rail is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79400000 · Business and management consultancy and related services
- 79410000 · Business and management consultancy services
- 79411000 · General management consultancy services
- 79633000 · Staff development services
- 79996000 · Business organisation services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@iarnrod-eireann-irish-rail.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@iarnrod-eireann-irish-rail.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@iarnrod-eireann-irish-rail.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@iarnrod-eireann-irish-rail.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@iarnrod-eireann-irish-rail.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@iarnrod-eireann-irish-rail.gov |
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