Contact Centre Services
Details
- Supplier(s)
- SERCO LIMITED
- Value
- GBP 350,000
- Topic
- Call centre
- Published
- 19 May 2021
- Source
- uk:find_a_tender
Tender description
A Contact Centre Service provider is required to support the University's call centre operation for the University Clearing process from the 1st July 2021 to 31st August. The university cannot resource the prolonged call centre support that is needed this year, due to the increased uncertainty within the applicant community caused by the Covid-19 impacts on study and examinations. During this period it is anticipated that 20 call handlers will be required, rising to 300 during the 10th to 12th August 2021. Call handlers are required to support on three types of line: Clearing Hotline; Confirmation Hotline; Medicine & Health Sciences Hotline. Lot 1: Contact Centre Services contract to provide the anticipated call handlers, training and the necessary resources to support the transition and mobilisation of the service.
Timeline
- Completed: Award published19 May 2021Current notice
- Completed: Award date18 June 2021
About the buyer
University of Nottingham is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@university-of-nottingham.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@university-of-nottingham.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@university-of-nottingham.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@university-of-nottingham.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@university-of-nottingham.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@university-of-nottingham.gov |
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