The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution
Details
- Supplier(s)
- Modality Systems Ltd
- Value
- GBP 483,143
- Duration
- 5 years
- Topic
- Voice recognition software package
- Published
- 26 March 2021
- Source
- uk:contracts_finder
Tender description
This procurement is for a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution. This is to provide multiple contact channels and integration with our wider Digital Platform, including Customer Relationship Management (CRM). This procurement aligns with the themes and principles of the council's Digital Transformation Programme and will become one of its constituent projects.
Timeline
- Completed: Award date12 March 2021
- Completed: Award published26 March 2021Current notice
- Completed: Contract expiry date11 March 2026
About the buyer
South Gloucestershire Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48314000 · Voice recognition software package
- 48512000 · Interactive voice response software package
- 72212333 · Contact management software development services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@south-gloucestershire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@south-gloucestershire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@south-gloucestershire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@south-gloucestershire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@south-gloucestershire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@south-gloucestershire-council.gov |
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