Expired contract

Customer Lab Installation Requirement

Details

Value
GBP 35,000
Duration
1 year
Topic
Research and development services and related consultancy services
Published
25 March 2021

Tender description

HMRC's Customer Insight & Design Directorate (CIDD) leads HMRC's service design capability and exists to deliver and apply good customer insight into the ongoing optimisation and improvement of live services. CIDD's Customer Lab is an internal social and market research delivery function that provides small-medium scale research to support that work. The Lab is owned and run by the Behaviour, Insight & Research team. In 2021 CIDD's two existing Customer Labs, in Shipley and Canary Wharf, will be moved to Salford and Stratford respectively. HMRC required a technical specialist to lead the decommissioning of the existing Labs and the transferral, procurement and installation of Lab technology to Stratford and Salford. Additional information: Unable to upload full contract as file size too big and Contracts Finder keeps crashing.

Timeline

  1. Completed: Award date16 March 2021
  2. Completed: Award published25 March 2021
    Current notice
  3. Completed: Contract expiry date15 March 2022

About the buyer

HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 73000000 · Research and development services and related consultancy services

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