Annual Support Contract for Ulysses System.(NEAS009)

Tender description

This is a ROLLING CONTRACT renewed annually by PO, see message attached "IAO - Julie Waite, Head of Patient Safety and Patient Experience; IMT Responsible Manager - Steven Pratt, IMT Systems Manager" advised 27/3/24 (JW) that new agreement reached to extend for 1 year until 2025, copy agreement attached "To include Helpdesk Support, Software Updates, User Group Meetings and Reports Library for the following modules: Windows: Incident, Customer Services, Litigation, Risk Register, Request for Information, Alert, Safeguarding Vulnerable People, Action Planning, Audit Web: Incident, Risk Register, Alert, Customer Services (full system, 2 x intranet pages, 2 x Internet pages), Action Planning, Audit Reporting Tools: Extractor, Graphics, Report Designer Interfaces: ESR (Staff) Windows Concurrent User Licence 49, Web = Unlimited This support contract is valid for 16th March 2022 until 15th March 2023" Keywords: Ulysses, Clinial SAR's, incidents and risks