Quality Assurance and Speech Analytics - PP1015

Tender description

<p>Orbit have recently transitioned to a new telephony platform, Anywhere365. Quality management is vital to our business, especially within our Contact Centre, therefore, we would like to enter into contract with a suitable provider who can implement an automated quality management system across all our calls, emails and live chats. Moving to a system that is based on speech and contact monitoring, with artificial intelligence built into it, will enable greater coverage in terms of quality assurance, but also greater insight into our customers&rsquo; experience.</p> <p>The contract will be awarded for 24 months with 2x further options to extend for a further 12 months (2+1+1).</p> <p>Provision of the service is expected to commence April 2021.</p> Keywords: Monitoring, Assurance, Speech, Software, Call, Quality