IT services: consulting, software development, Internet and support

Tender description

The supplier(s) shall be able to provide a wide range of standard IT products and services, to include but not be limited to end user devices, audio visual equipment, network infrastructure, IT peripherals, infrastructure as a service (IaaS), platform as a service (PaaS), operating systems and utility software and a full range of commoditised and commercial software from different vendors, to include, but not be limited to open source licences, COTS licences, Software as a Service (SaaS), operating systems, middleware, utilities and information security software. ICT VAR Framework. The supplier(s) shall be able to provide a wide range of standard IT products and services, to include but not be limited to end user devices, audio visual equipment, network infrastructure, IT peripherals, infrastructure as a service (IaaS), platform as a service (PaaS), operating systems and utility software. The supplier(s) shall provide flexible logistics and delivery options to the contracting body, including, but not limited to: (a) consignment stocking for phased delivery; (b) delivery to site (including desk or server room as required); (c) removal of packaging as required. Supplier(s) shall provide associated services, as requested by the individual contracting body to include, but not be limited to: (a) pre-sales technical services including product advice, and assistance in defining and refining requirements; (b) technical support services including design, fault fixing, and training options; (c) ICT consultancy; (d) loaning of test devices; (e) proof of concept and pilot services; (f) hardware configuration; (g) imaging; and (h) installation. Supplier(s) shall be able to provide a full range of commoditised and commercial software from different vendors, to include, but not be limited to open source licences, COTS licences, software as a service (SaaS), operating systems, middleware, utilities and information security software. Supplier(s) shall provide associated services, as requested by the individual contracting body, to include, but not be limited to: (a) pre-sales technical services including product advice, and assistance in defining and refining requirements; (b) ICT implementation support (proposed service rate cards); (c) management of updates and patches related to Software purchased; (d) data services including data transfer: (e) application packaging services; and (f) user or other acceptance testing. Supplier(s) shall be able to provide IT products and associated services that are capable of meeting specific sector protective, information assurance requirements. Supplier(s) shall provide, where required, the secure disposal of ICT hardware including, but not limited to desktops, laptops, notebooks, netbooks, PDAs, mobile internet devices, servers, data, CCTV, videotape, DLT, audio, hard drives, RAM discs, flash drives and media cards, USB memory sticks, floppy discs, CDs, DVDs, mobile phones, printers and fax machines. The disposal services shall include (as required): (a) assistance in defining and refining disposal requirements; (b) end to end asset tracking; (c) data destruction; (d) on site data destruction; (e) specialist logistics; (f) recycling; (g) secure units for transportation including security cleared staff; (h) options for cost recovery, such as auctions. The disposal services shall be performed in accordance with current WEEE regulations and government protective marking policy, and any changes thereto during the term of the contract. The supplier(s) shall operate and maintain appropriate systems and processes to accurately complete transactions with individual contracting bodies including purchase orders, goods receipts and invoices, within the timescales set out in the service levels. The supplier(s) shall operate appropriate processes to ensure the rapid resolution of queries and issues relating to orders, deliveries and invoices, with defined acknowledgement and resolution timescales. The supplier(s) shall be able to accept payment from individual contracting bodies by credit card or purchase order (electronic or manual) from multiple platforms. If requested by an individual contracting body, the supplier(s) shall provide a range of hardware, software and associated services via an on line catalogue, or catalogues.