Business services: law, marketing, consulting, recruitment, printing and security

Tender description

The Department for International Trade (DIT) provides an Overseas Business Network (OBN) Service to help UK companies navigate overseas market entry. The OBN Service is delivered by Overseas Delivery Partners for countries across 7 global regions. Following a review, DIT is proposing to procure a replacement service, with improvements that will: ensure easier access into overseas markets, increase export growth, service additionality, engage businesses with high potential export and improve both customer satisfaction and return on investment (ROI) per business supported. We are consulting the market on the delivery model for the Enhanced International Support Service (EISS) to ensure business continuity, by establishing new arrangements by November 2020. The estimated total contract value range is 2 550 000 GBP — 7 650 000 GBP. This contract value is for a 5-year period which includes the 3 year period plus 2 additional 12 month optional extensions. The aim of the enhanced international support service is to simplify the UK exporter journey and as far as possible to deliver a consistent service offer across all regions with the aim being to substantially increase the contribution and value of exports from UK SME’s internationally. The enhanced international support service in a global region may include the provision of services to UK businesses seeking to export into the region, planning and market entry advice for exporters, regional market research and advisory. The enhanced international support service in a global region may also include industry sector specific research and advice, developing and maintaining a catalogue of local related specialist service providers (e.g. lawyers, accountants, sector specialists), service catalogue maintenance, regional service coordination, contact hub with associated ICT and digital services (e.g. CRM and call handling systems), support to incoming missions. The EISS procurement is split into 3 phases. phase 1 includes China and North America regions. Phase 2 includes EECAN, Africa, Middle East and LATAC regions. phase 3 includes South Asia, Europe, and Asia Pacific regions. This particular PIN is for the purposes of market engagement for the Middle East region. A webinar will be held covering all phase 2 regions. Market engagement will determine the lotting strategy.