TPR1107 - Telephony and Network Solutions SME

Tender description

Who Speclialist Work With Head of IT Operations and Procurement Adviser, along with Service Centre Manager What Specialists Work On The Role: A requirements led analysis of business needs plus technical deep dive analysis to understand the current state of the entire telephony environment for TPR. Production of specification and requirements to prepare the customer for procurement through a government framework. (Provisionally, subject to agreement, to support the procurement evaluation process). Where the Work Takes Place Napier House, Trafalgar Place, Brighton, BN1 4DW. Our office is 2 minutes walk from Brighton Main Railway Station. Early Market Engagement Working Arrangements The selected company/candidate must confirm their availability to commence this assignment on 1 March 2020 and be available to work for at least two months. The role is full-time. Some flexible working will be available. This role is outside IR35. Work Location Napier House, Trafalgar Place, Brighton, BN1 4DW. Our office is 2 minutes walk from Brighton Main Railway Station. Security Clearance Staff working on TPR’s premises shall hold at least a minimum of BPSS (Baseline Personnel Security Standard) level security clearance. The Contractor is responsible for obtaining clearance for all Staff and shall bear all costs associated with the clearance process. Additional T&Cs The Pensions Regulator is entering a transition period for many IT systems. Telephony is a core component in that transition and we wish to make use of the services of a subject matter expert to guide us through the change of telephony for our internal and outward facing services. The ideal candidate will ensure we define and fulfil all regulatory standards in coordination with our Corporate Governance Services, such as PCI DSS standards. Skills & Experience Have extensive knowledge of VOIP phone systems Have Project Scoping and definition capture experience Have experience of integration with O365 and Dynamics Have Omni Channel Integration experience through to call centre and Dynamics Have shortlisting and weighting assessments experience Have PCI DSS Configuration and Process Control experience Have expereince of definition of SLA/OLA and metrics for both inwards facing and external facing services Nice to Haves demonstrate experience of working with government frameworks Demonstrate experience of working within regulatory compliance Demonstrate Networking Skills – Cisco preferred. Demonstrate experience of project delivery for or direct management of a 100+ person call centre. No. of Specialists to Evaluate 5 Cultural Fit Criteria Have excellent communication skills - influencing, persuading and negotiating skills Have strong stakeholder management and influencing skills – communicating and managing relationships Have strong leadership skills – strategic, adaptable, delivery focused and team player Have high level change management abilities – planning and organising Take ownership of issues through to resolution - accountable Be capable of developing positive working relationships with a wide range of internal and external people - personable Be capable of prioritising work to meet demands of role Assessment Method Reference Interview Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers No questions have been answered yet Budget range