New Anglia Local Enterprise Partnership - EU Exit Consultancy

Tender description

This tender comprises of two parts, 'Outreach' support and 'Specialist/In-Depth' support. The winning contractor must be able to deliver both elements. Failure to deliver either element successfully with result in the termination of the contract with immediate effect and the recovery of any funding given to the contractor. Outreach Delivery The first element of delivery is 'Outreach'. This requires the successful applicant to provide advice and guidance to a minimum of 3,600 businesses to the period ending 31st March 2021. The advice and guidance must be delivered in a way that provides a minimum equivalent of fourteen hours per day of direct one to one support to business, excluding weekends and public holidays. This support must be provided between the hours of 8am and 6pm on weekdays. For the purposes of this contract, outreach is classified as being direct outbound contact with businesses, by telephone, providing them with a greater awareness of, and the steps businesses need to take, before and after the end of the EU Transition period and beyond. In terms of volume, the target of 3,600 businesses equates to an average of 57 business per day, based on a five-day week, assuming delivery starts on the 4th January 2021 and runs through to the 31st March 2021. To claim an Outreach support call as successful, it must last at least ten minutes and provide the business with EU Exit help and advice on one of the range of subjects outlined in the Topic Section. In-Depth/Specialist Advice Some of the businesses contacted will require more in-depth and specialist advice and guidance, with some also requiring specialist advice and guidance. To ensure that the needs of these businesses are met, the contractor must be able to provide in-depth support and advice to at least 100 businesses. These businesses will have received Outreach support and advice, which will have identified the need for more in-depth support and advice. For clarification, in-depth specialist support and advice is categorised as a business receiving more than three hours of support, either over the telephone or via a video call. To count as advice given, the call must be a separate event to the outbound outreach delivery call, i.e. an outreach call has taken place that results in the need for an in-depth consultation with the businesses that takes place at a different time. The topics covered will be the same topics as the outreach service, but with the addition of more in-depth support and advice along with the provision of more specialist topics. How to Apply Please send the information as per the "Requirements" section (no more than 10 pages in total) electronically to Rose Joy by 5 pm on Friday 18th December 2020 via email: rosemary.joy@newanglia.co.uk