Sales, marketing and business intelligence software development services

Tender description

Please see PQQ attached. Solution offering which can consume inputs from multiple sources and • share insights through dashboards, threshold-based alerts, commenting, storyboards, infographics. This should highlight for each user the most meaningful changes in the business for them, with root causes, predictions and prescriptions given their role and context; • produce outputs which can be consumed by applications (via API’s, files, data-streams), end-users and business processes; • support end-users in receiving data which they can consume on an ad-hoc, scheduled basis which will provide actionable insights; • work with end-users to develop/adapt new/improved real time monitoring and historic data reporting tools. Reporting outputs/dashboards accessible from different types of devices; • machine learning routines to flag operational recommendations; • support rapid prototyping; • support collaboration among users through integration with digital assistants and chatbots, support within the vendor organisation; • ingest data from multiple sources (internal and external to BÉ) via bulk/batch loading and real-time/continuous data loading through data-streams and API’s. Data should include but not be limited to: — Automatic Vehicle Location (AVL); — Ticketing Data; — Siri (Service Interface for Real time Information); — VDV, GTFS (General Transit Feed Specification), TransXchange; — WiFi; — Telematics-GPS; — Other On-Bus Event Data eg tachograph, engine, fuel, Society of Automotive Engineers standard SAEJ1939 interfaces; — Finance, HR, Schools, Customer (including customer experience); — web and social media; — service alerts and updates; — 3rd Party eg AA Roadwatch, Map Data; • Real time operational tracking which will deep dive into performance metrics via conventional dashboards and reports, which should support: — measurement of KPI’s (against benchmarks); — rostering optimisation; — driver/vehicle planning and scheduling optimisation; — capacity predictions for buses, stops in advance; — real time passenger metrics and customer demand flattening; — driver behaviour reports such as punctuality compliance and variations to average dwell/speed; — fleet management; — arrival and next trip predictions; — end of trip layover shortfall reporting; — load factor; — mobility pattern analysis; — unscheduled stops, off route events, incomplete trips for AVL/punctuality; — reliability reporting of stop departures, trips and duty operation by operating time/day etc.; — NTA agreed metrics. For all reports there should be the ability to drill down from an aggregate to a detail level and filter by attributes such as day, depot, driver, route, service type allowing monitoring in real time and reporting on a periodic, quarterly and annual basis. Reports are customisable by BE and it must be possible for BE to create their own reports and export the data. PQQ response should showcase reporting and analytics capability. Within the solution it must be possible to define workflows to trigger actions on the back on KPI metrics being within specified ranges. Preference is a SaaS solution to support elasticity, scalability and efficient services. The solution being proposed for Lot 1, Lot 3 may not have full capability to provide optimised timetables so solutions in relation to one or all are sought. In this instance Bus Eireann will evaluate niche offerings in the area of timetable scheduling to compliment Lot 1. Expectation is that this solution can provide optimised sets of timetable outputs. Intelligent optimisation of this through ingestion of historical, real-time data from internal and external sources. Support what-if analysis across multiple scenarios with user configuration of rules to be considered. With business metrics supported by the solution it should be possible to translate the business impact of any optimisation recommendation. Produce outputs which can be consumed by applications (via API’s, files, data-streams), end-users and business processes. The solution being proposed for Lot 1, Lot 2 may not have full capability to provide optimised driver rostering so solutions in relation to one or all are sought. In this instance Bus Eireann will evaluate niche offerings in the area of rostering to compliment Lot 1. Expectation is that this solution can provide optimised sets of rostering outputs. Intelligent optimisation of this through ingestion of planned daily duty data from internal sources that comply with relevant regulations. Support what-if analysis across multiple scenarios with user configuration of rules to be considered. With business metrics supported by the solution it should be possible to translate the business impact of any optimisation recommendation. Produce outputs which can be consumed by applications (via API’s, files, data-streams), end-users and business processes It is expected that the BI Partner will have expertise in the transport domain and through their response demonstrate their investment in technology and resources showing how they stay relevant with technologies and tools. The BI partner will support the solutions provided as part of Option 1, 2 and 3 and offer the following services: • business consulting, including business process re-engineering or redesign, business process transformation, and business performance and improvements; • analytics consulting, including logical data model design, BI and analytics program strategy and definition, tool and application evaluation and selection, key performance indicator (KPI) libraries for decision management, and predefined data integration touchpoints; • managed services for commercial and proprietary platforms; • IT consulting, including alignment of business architecture with technology architecture, solution planning and piloting, data warehouse, and big data project design; • Implementation services, including project management, application configuration, development of interfaces, customization, deployment, instance consolidation, data migration, data loading and integration; • testing services, including integration testing and user acceptance testing; • information governance and master data management; • provide a range of value-adding ‘assets’ such as frameworks, collateral and knowledge artefacts that improve solution quality, repeatability, project delivery effectiveness and time to value; • there is a backlog of BI reports requiring completion and this will be documented in the subsequent tender. As a further option BE would consider establishing a single supplier of Lot 1, Lot 2, Lot 3 and Lot 4. Bus Eireann are looking to establish a single provider framework, for a company who could provide all of the services detailed in the lots above.