Facilities management services

Tender description

London Metropolitan University (‘LMU’ or ‘the University’) has awarded a contract for the provision of its hard FM, soft FM, lift maintenance and ad-hoc/ancillary facilities management services under a total FM and integrated service model. The University has awarded a contract for the provision of hard and soft FM services including (but not limited to) the following services: — Hard FM management, helpdesk and CAFM for all FM services, building maintenance, lift maintenance, minor works and related services, — Soft FM management, grounds maintenance, helpdesk, ad-hoc and related security, cleaning, pest control, energy/utilities and waste management. The primary aim of the contract is to consistently deliver high quality standards of service across the University’s campuses and related facilities, with service delivery practices and methodologies which can be monitored and measured accordingly. Service provision includes a strong customer focus and working collaboratively with the University to deliver value for money, innovative service solutions and continuous improvement. The contractor may be required to scale service provision for reasons related (but not limited to) changes in campus configuration, gross floor area and/or University service requirements over the contract period.