Closed tender

Call centre

Details

Buyer: Ervia
Topic: Contact management software package
Published: 16 December 2020
Submission: 29 January 2021
Source: TedNotices

Tender description

Gas Networks Ireland is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing a quality and flexible service to customers, one that helps to strengthen the company’s core values and sustainability ethos is paramount for Gas Networks Ireland. Gas Networks Ireland requires the provision of a multi-channel contact centre and associated administration services for business and domestic customers. As per PQQ Doc. As per PQQ Doc.

Timeline

Completed: Tender published16 December 2020
Current notice
Completed: Submission date29 January 2021

About the buyer

Ervia is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48333000 · Contact management software package
72212333 · Contact management software development services
72253000 · Helpdesk and support services
72253100 · Helpdesk services
79342300 · Customer services
79342310 · Customer survey services
79342311 · Customer satisfaction survey
79342320 · Customer-care services
79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@ervia.gov
Commercial Director	+44 •••• ••••••	••••••••@ervia.gov
Procurement Manager	+44 •••• ••••••	••••••••@ervia.gov
Category Lead	+44 •••• ••••••	••••••••@ervia.gov
Senior Buyer	+44 •••• ••••••	••••••••@ervia.gov
Contracts Manager	+44 •••• ••••••	••••••••@ervia.gov