Market research services

Tender description

The Care Quality Commission (CQC) is the independent regulator of health and adult social care services in England, CQC is responsible for monitoring and inspecting these services to ensure they are providing care that is safe, effective, caring, responsive to people’s needs and well-led. Listening to and acting on people’s experiences of care is vital to CQC’s work, as it helps us to decide when, where and what to inspect, supports better registration, inspection, judgements and ratings, and results in better information for the public. Since 2012, CQC has established a number of partnerships with national voluntary organisations, known as Tell us about your care partnerships, in order to increase our access to people’s experiences of care via organisations that are already working with and hearing from people on an on-going basis. Further information on ‘Tell us about your care’ can be found at http://www.cqc.org.uk/public/get-involved/tell-us-about-your-care-partnerships. The direct supply of CQC Share your experience webforms on a continuous basis to provide qualitative information from members of the public about their individual experiences of care. Indirect supply of CQC webforms on a continuous basis via promotion of CQC to the public.