Closed tender

Customer Relation Management software development services

Details

Buyer: Klippans kommun
Topic: Industry specific software package
Published: 27 November 2020
Submission: 15 January 2021
Source: TedNotices

Tender description

Ärendehanteringssystem och kontaktcenterfunktion till Kundtjänst, Socialförvaltningskansliet samt HR - avdelningen. Alla ärenden som inkommer till ovan avdelningar, oavsett kanal, skall registreras i ett ärendehanteringssystem. Upphandlat system skall även fungera som telefonistapplikation mot Klippans Mitel MX-One telefonväxel (delas mellan sex samarbetande kommuner). Ärendehanteringssystem och kontaktcenterfunktion till Kundtjänst, Socialförvaltningskansliet samt HR - avdelningen. Alla ärenden som inkommer till ovan avdelningar, oavsett kanal, skall registreras i ett ärendehanteringssystem. Upphandlat system skall även fungera som telefonistapplikation mot Klippans Mitel MX-One telefonväxel (delas mellan sex samarbetande kommuner).

Timeline

Completed: Tender published27 November 2020
Current notice
Completed: Submission date15 January 2021

About the buyer

Klippans kommun is a public sector buyer in Sweden publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48100000 · Industry specific software package
48219300 · Administration software package
48400000 · Business transaction and personal business software package
48445000 · Customer Relation Management software package
48810000 · Information systems
72212445 · Customer Relation Management software development services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@klippans-kommun.gov
Commercial Director	+44 •••• ••••••	••••••••@klippans-kommun.gov
Procurement Manager	+44 •••• ••••••	••••••••@klippans-kommun.gov
Category Lead	+44 •••• ••••••	••••••••@klippans-kommun.gov
Senior Buyer	+44 •••• ••••••	••••••••@klippans-kommun.gov
Contracts Manager	+44 •••• ••••••	••••••••@klippans-kommun.gov

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