Customer Relation Management software development services

Tender description

The University is looking to establish a single supplier framework agreement to appoint a partner who can provide suitable Dynamics CRM support and development resource, to work alongside the University’s own project management or business analyst resource, as required over the term of the agreement. The primary purpose of the framework agreement is to provide an ongoing dedicated resource to the University. The secondary purpose is to facilitate an agile and efficient route to market in the event that the University identifies additional projects which require Dynamics CRM support, but which fall outside of the scope of the ongoing resource and business as usual. The University is looking to establish a single supplier framework agreement to appoint a partner who can provide suitable Dynamics CRM support and development resource, to work alongside the University’s own project management or business analyst resource, as required over the term of the agreement. The primary purpose of the framework agreement is to provide an ongoing dedicated resource to the University. The secondary purpose is to facilitate an agile and efficient route to market in the event that the University identifies additional projects which require Dynamics CRM support, but which fall outside of the scope of the ongoing resource and business as usual. It is envisaged that the appointed partner will offer suitable resource to cover professional services including, but not limited to, the following: • systems/business analysis, • solutions development, • systems maintenance, • dynamics 365 support, • user adoption, knowledge transfer, change management and training, • mobile solutions, • trusted advisor, • documentation, • end of contract handover.